Terms & Conditions

Delivery & Returns

Delivery

The name that will appear on your Credit Card statement will be Seahorse Equipment Ltd.

All New Zealand orders are shipped through Aramex Couriers(previously known as Fastways). Deliveries to the Rural Delivery address are passed on to the Rural Delivery service for the final stage of the trip.

Deliveries are made to physical addresses, and larger items require a signature. Deliveries to business addresses require the business name, as commercial areas are generally not numbered.

International deliveries must be quoted individually, based on the purchaser’s requirements. The options are international courier, Air Freight, or Sea freight.

Rural Delivery – Large Parcels

NZ Post and the Rural Delivery Service have changed the maximum size of cartons they will accept for delivery. This is now smaller than our Seahorse Kontiki carton and the carton we use for the Electric Trolley. Generally, the Rural Delivery drivers will take the cartons, but occasionally they will reject them and not deliver them. In this situation, you will need to collect the cartons from the Aramex Depot.

Shipping Costs And Calculations

Most Seahorse products are now delivered for free, but orders under $500 will incur a $10 courier fee.

Courier and packaging costs are based on weight and delivery location.

* The Local area is approximately located between Urban Auckland and Taupo.
** The rest of the North Island is located North of Auckland and south of Taupo.
*** The South Island is the South Island.

# Some small items may be couriered by courier bag if possible. This will reduce the charge to $15.00

All other locations will be calculated, and we will contact you by phone or email to advise you of the courier costs before shipping.

All prices are quoted in NZ dollars.

Your order will have an estimated shipping cost calculated when you proceed to the checkout and fill in your shipping details. If the incorrect region is used when placing the order, Seahorse Equipment reserves the right to correct the error and charge the correct courier charge. Seahorse will attempt to contact the purchaser to advise of the change. If the order can be couriered for less than what is calculated, Seahorse will charge the lesser amount.

Tracking/Estimated Delivery Times

The majority of orders received are shipped the same business day. However, when trying to figure out the expected arrival date for your order, be sure to add 1 to 2 extra business days for processing to the estimated shipping times below.

North Island Deliveries 1 to 3 days – Can take up to a week
South Island – up to 5 days – Can take up to two weeks

PLEASE NOTE: Rural and some residential areas may have a longer delivery time. The Christmas rush also causes delays.
Deliveries are made Monday through Friday only.

Shipping Times

Orders received by us before 1:00 p.m. are shipped, subject to payment, the same business day we receive them.

If you have ordered an out-of-stock item, we will attempt to contact you immediately. Please understand that a delay may also occur if your credit card was declined or if your billing address was entered incorrectly for address verification.

Errors

Seahorse Equipment Limited reserves the right to correct any errors discovered with the order before dispatch. These errors may include, but are not limited to, errors in prices and/or product descriptions. Remedies may include refunding any amounts paid by the customer or accepting the difference for a suitable alternative product.

International Orders

We are happy to receive orders from international customers. Due to the size of the cartons and the various methods and shipping rates, we need to calculate and quote each order separately.  The prices on this website include New Zealand GST (Sales Tax). We will apply this portion of the purchase price towards the freight costs and advise if any additional cost is involved. All international orders must be paid directly to our bank account. 

You may be charged local import duty and taxes as your order clears customs in your country.

Courier options include door-to-door service, which is the most expensive, and the other option is collecting from your nearest international airport (or port) (a cheaper option), or organising transport from the airport to you.

Please note, there are certain items, like batteries, that we cannot courier to overseas addresses.

Returns

If you are not completely satisfied with your purchase upon receipt, please follow these procedures to ensure a prompt replacement, credit, or refund. If your purchase has a fault or defect, please follow the warranty process.

1. No product will be accepted for return without prior written authorisation from Seahorse Equipment Limited. The purchaser is responsible for freight, packaging, handling, and insurance. Please contact Seahorse (07 543 0266) for advice on the best action to take.
2. Seahorse may, but is not obliged to, accept the return of any product that was ordered and correctly supplied.
3. If the product was delivered incorrectly or with damage, the purchaser must inform Seahorse in writing within 3 days of receipt of the product. The notification must quote the relevant packing slip/invoice number and include all the details of the incorrect delivery, defect, or damage. If the purchaser fails to notify Seahorse, the purchaser shall be deemed to have received the product in good order and condition and that the same had been delivered in accordance with the purchaser’s order.
4. Please note: That our staff will test all returned products to determine the nature of the defect (or if the item is defective at all) If an item is returned as defective, and after testing it is deemed to have been in good working order, the item will be returned to the customer as it was received. Please test the defective item(s) before sending the item back for warranty service. This will save you time and money. The Seahorse team will be able to advise you on how to test and check items.

Here’s what you need to do:

1. Contact Seahorse (07 543 0266) as soon as possible, and we can advise you on the best approach.
2. Use the Seahorse packaging and courier using Fastways or another Parcel Carrier you choose.
3. Include your contact details, including name, address, phone number, and the reason for returning.
4. Send returns to:
   
   Seahorse Equipment Ltd
   41 Whiore Ave
   Tauriko,
   Tauranga 3110
   (NOTE: COD will not be accepted)
    
5. Keep a record of your shipment until you have received a credit, refund, or replacement.
6. Once we receive the product, we will assess the warranty claim and contact you to arrange the best solution for you.

For additional information on our return policies, please contact Seahorse by phone 07 543 0266 or email [email protected]

Guarantee & Warranty

Kontiki Warranty

Seahorse Equipment Limited maintains a 24-month return-to-base warranty for Seahorse-manufactured products from the date of purchase and a 12-month return-to-base warranty on the batteries and strobe light. We are also happy to provide any ongoing servicing, if required, to any of the Seahorse Products beyond that period. Please note that the warranty will become invalid if user modifications are made to the Seahorse products or non-original Seahorse products or parts (for example, batteries) are used in/with the Seahorse products. Non-Seahorse manufactured products are limited to the manufacturer’s warranty.

The warranty covers repairing or replacing faulty parts due to defective workmanship or materials. The warranty does not cover normal wear and tear from use. Seahorse retains the right to repair or replace the faulty part.
The item(s) are returned to the Seahorse factory at the owner’s cost. Seahorse will then assess the item(s) to determine whether or not there is a fault and remedy if required.

Repairs and replacement components will be covered by the remainder of the new product warranty, or 12 months, whichever is longer, on the same return to base conditions.

Only use Seahorse-supplied products and components in the Seahorse system.

• Using batteries or chargers not supplied by Seahorse will invalidate your warranty.
• Modifications to the Seahorse products will invalidate your warranty.
• Repairs by unauthorised persons will invalidate your warranty.

The warranty does not cover damage caused by accident, misuse, unauthorised repairs, or not taking reasonable care. Seahorse maintains the right to determine whether to repair or replace any parts subject to a warranty claim.

Warranties are only available to the original owner of the product. If the Seahorse product is sold, the new owner has no legal right to the balance of the warranty.

Faulty Or Damaged Goods Under Warranty

If goods are being returned because they fail to comply with the legal or manufacturers’ warranties, Seahorse Equipment Limited will advise you regarding the availability of a refund, exchange, repair, or replacement, in accordance with your rights as a consumer under the Consumer Guarantees Act and the Fair Trading Act.

Warranty On Repairs

Seahorse Equipment Limited provides a 12-month return-to-base warranty on repair work, including the components used in the repairs.

Cutacopter Drone Warranty

Seahorse Equipment Limited maintains a 6-month return-to-base warranty for CutaCopter Drone products from the date of purchase. This will be extended to 12 months on registration of the owners’ details with Seahorse.

The warranty does not cover the loss of the Drone, line, or accessories, damage caused by misuse, or water damage.

The warranty covers repairing or replacing faulty parts due to defective workmanship or materials. It does not cover normal wear and tear from use or damage caused by misuse, misadventure, or water damage. Seahorse retains the right to determine whether to repair or replace the faulty part.

The item(s) are returned to the Seahorse factory at the owners’ cost. Seahorse will then assess the item(s) to determine whether or not there is a fault and remedy if required.

Please note that the warranty will become invalid if user modifications to the Drone or non-original Drone or parts (for example, batteries) are used in/with the Drones.

The warranty does not cover damage caused by accident, misuse, unauthorised repairs, or not taking reasonable care. Seahorse maintains the right to determine whether to repair or replace any parts subject to a warranty claim.

Warranty On Drone Batteries

Drone batteries are Lithium Polymer batteries. Because they depend on correct handling, charging, and storage, the warranty on Drone LiPo batteries is six months.

Limited Warranty On The Strobe Light

The warranty on the strobe light is limited to 12 months from the date of purchase. The warranty covers repairing or replacing faulty parts due to defective workmanship or materials. The warranty does not cover normal wear and tear from use. Seahorse retains the right to determine whether to repair or replace the faulty part. The warranty does not cover damage caused by water entering the strobe light. This is caused by the bulb not being screwed on tight against the seal.

Limited Warranty On The Batteries

The battery warranty is limited to 12 months from the date of purchase. The warranty covers repairing or replacing faulty parts due to defective workmanship or materials. The warranty does not cover normal wear and tear from use. Batteries should last two or more years before you notice any significant drop in performance. Battery failure is generally caused by leaving the batteries discharged or overcharging.

Internet Sales

Seahorse Equipment Limited reserves the right to correct any errors discovered after an internet order has been placed. This could involve advising the customer of the correct price, offering to refund any money paid or overpaid, or accepting payment of the balance between the incorrect and actual prices.