The last date for Christmas delivery for the North Island is Thursday, 19th December and Monday 16th December, for the South Island. Add a couple of days extra for rural deliveries.
We are closed 12 noon on 24th December to the 6th of January.
Any orders placed during this period will be despatched from the 6th of January onwards.
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The name that will appear on your Credit Card statement will be Seahorse Equipment Ltd
All New Zealand orders are shipped through Aramex Couriers(which was known as Fastways). Deliveries to the Rural Delivery address are passed onto the Rural Delivery service, for the final stage of the trip.
The deliveries are made to physical addresses, and larger items will require a signature. Deliveries to business addresses require the business name, as commercial areas are generally not numbered.
International deliveries need to be quoted individually, based on the purchaser’s requirements. The options are international courier, Air Freight, or Sea freight.
NZ Post and the Rural Delivery Service has changed the maximum size of carton they will accept for delivery. This is now smaller than our Seahorse Kontiki carton and the carton we use for the Electric Trolley. Generally, the Rural Delivery drivers will take the cartons, but occasionally they will reject them and not deliver them. In this situation, you will need to collect the cartons from the Aramex Depot.
Most of the Seahorse products are now delivered for free. Only a few smaller and cheaper items now have courier costs added.
Courier and packaging costs are based on weight and delivery location.
| Item | Local* | Rest of North Island** | South Island*** |
| 0 to 2kg | 25.00 | 25.00 | 25.00 |
| 2 to 15kg | 40.00 | 55.00 | 65.00 |
| 15 to 25kg | 50.00 | 70.00 | 120.00 |
* The Local area is approximately located between Urban Auckland and Taupo.
** The rest of the North Island is located North of Auckland and south of Taupo.
*** The South Island is the South Island.
# Some small items may be couriered by courier bag if possible. This will reduce the charge to $15.00
All other locations will be calculated and we will contact you by phone or email to advise the courier costs prior to shipping.
All prices are quoted in NZ dollars.
An estimated shipping cost will be calculated on your order when you proceed through to the checkout and fill in your shipping details. If the incorrect region is used when placing the order, Seahorse Equipment maintains the right to correct the error, and charge the correct courier charge. Seahorse will attempt to contact the purchaser to advise of the change. If the order can be couriered for less than what is calculated, Seahorse will charge the lesser amount.
The majority of orders received are shipped the same business day. However, when trying to figure out the expected arrival date for your order, be sure to add 1 to 2 extra business days for processing of the order to the estimated shipping times below.
North Island Deliveries 1 to 3 days – Can take up to a week
South Island – up to 5 days – Can take up to two weeks
PLEASE NOTE: Rural and some residential areas may take longer delivery time. The Christmas rush also causes delays.
Deliveries are made Monday through Friday only.
Orders received by us before 1:00 pm are shipped, subject to payment, the same business day, we received it.
If you have ordered an item that is out-of-stock or sold out, we will attempt to contact you immediately. please understand that a delay may also occur if your credit card was declined or for address verification if your billing address was entered incorrectly.
Seahorse Equipment Limited reserves the right to correct any errors discovered with the order at any time prior to dispatch. These errors may include but are not limited to errors in prices and or description of the products. Remedies may include refunding any amounts paid by the customer, or accepting the difference for a suitable alternative product.
We are happy to receive orders from international customers. Due to the size of the cartons, and the various methods and shipping rates, we need to calculate and quote each order separately. The prices on this website include New Zealand GST (Sales Tax). We will apply this portion of the purchase price towards the freight costs, and advise if there is any additional cost involved. All international orders must be paid by Direct transfer to our bank account.
It is possible you will be charged local import duty and taxes as your order clears customs in your country.
Courier options include door-to-door service, which is the most expensive, and the other option is collecting from your nearest international airport (or port) (a cheaper option), or organising transport from the airport to you.
Please note, there are certain items, like batteries that we cannot courier to overseas addresses.
If for any reason you are not completely satisfied with your purchase upon receipt, please follow these procedures to ensure a prompt replacement, credit, or refund. In the case of a fault or defect with your purchase please follow the warranty process.
Here’s what you need to do:
For additional information on our return policies, Please contact Seahorse by phone 07 543 0266 or email [email protected]
Seahorse Equipment Limited maintains a 24-month return to base warranty for Seahorse manufactured products from the date of purchase And a 12-month warranty return to base warranty on the batteries and strobe light. We are also happy to provide any ongoing servicing if required to any of the Seahorse Products beyond that period. Please note the warranty will become invalid if user modifications are made to the Seahorse products or non-original Seahorse products or parts (for example batteries) are used in/with the Seahorse products. Non-Seahorse manufactured products are limited to the manufacturer’s warranty.
The warranty covers the repair or replacement of faulty parts due to faulty workmanship or materials. The warranty does not cover normal wear and tear from use. Seahorse retains the right to determine whether to repair or replace the faulty part.
The item(s) in question needs to be returned to the Seahorse factory at the owner’s cost. Seahorse will then assess the item(s) to determine whether or not there is a fault and remedy if required.
Repair and replacement components will be covered by the remainder of the new product warranty or 12 months, whatever is longer, on the same return to base conditions.
Only use Seahorse-supplied products and components in the Seahorse system.
All parts of the Seahorse products are serviceable either by repair or replacement and they carry a manufacturer’s warranty to replace or repair defective parts within 24 months of purchase. This is a normal “return to base” warranty, therefore freight back to the factory is not covered.
The warranty does not cover damage caused by accident, misuse, unauthorised repairs, or not taking reasonable care. Seahorse maintains the right to determine whether to repair or replace any parts subject to a warranty claim.
Warranties are only available to the original owner of the product. If the Seahorse product is sold, the new owner has no legal right to the balance of the warranty.
If goods are being returned because they fail to comply with the legal or manufacturers warranties, Seahorse Equipment Limited will advise you in regard to the availability of a refund, exchange, repair, or replacement, in accordance with your rights as a consumer under the Consumer Guarantees Act, and the Fair Trading Act.
Seahorse Equipment Limited provides a 12-month return-to-base warranty on repair work including the components used in the repairs.
Seahorse Equipment Limited maintains a 6-month return-to-base warranty for CutaCopter Drone products from the date of purchase. This will be extended to 12 months on registration of the owners’ details with Seahorse.
The warranty does not cover the loss of the Drone, line, or accessories. It does not cover damage caused by misuse or water damage.
The warranty covers the repair or replacement of faulty parts due to faulty workmanship or materials. The warranty does not cover normal wear and tear from use. It does not cover damage caused by misuse, misadventure, or water damage. Seahorse retains the right to determine whether to repair or replace the faulty part.
The item(s) in question needs to be returned to the Seahorse factory at the owners’ cost. Seahorse will then assess the item(s) to determine whether or not there is a fault and remedy if required.
Please note the warranty will become invalid if user modifications are made to the Drone or non-original Drone or parts (for example batteries) are used in/with the Drones.
The warranty does not cover damage caused by accident, misuse, unauthorised repairs, or not taking reasonable care. Seahorse maintains the right to determine whether to repair or replace any parts subject to a warranty claim.
Warranty On Drone Batteries
Drone batteries are Lithium Polymer batteries. The batteries are dependent on the correct handling, charging, and storage. Because of this, the warranty on the Drone LiPo batteries is six months.
Limited Warranty On The Strobe Light
The warranty on the strobe light is limited to 12 months from the date of purchase. The warranty covers the repair or replacement of faulty parts due to faulty workmanship or materials. The warranty does not cover normal wear and tear from use. Seahorse retains the right to determine whether to repair or replace the faulty part. The warranty does not cover damage caused by water entering the strobe light. This is caused by the bulb not being screwed on tight against the seal.
Limited Warranty On The Batteries
The warranty on the batteries is limited to 12 months from the date of purchase. The warranty covers the repair or replacement of faulty parts due to faulty workmanship or materials. The warranty does not cover normal wear and tear from use. Batteries should last 2 or more years before you notice any significant drop in performance. Battery failure is generally caused by leaving the batteries discharged, or overcharging.
Internet Sales
Seahorse Equipment Limited reserves the right to correct any errors discovered after an internet order has been placed. This could involve advising the customer of the correct price, offering to refund any money paid or overpaid, or accepting payment of the balance between the incorrect price and the actual price.